Cancellation & Refund Policy

We want you to be completely satisfied with Lodgestory. Learn about our cancellation and refund options.

Last updated: January 1, 2025•7-days money-back guarantee

Refund Scenarios

Understand what refund options are available based on your situation

Full Refund

Within 7 days

100% refund for cancellations within the first 7 days

No Refund

Violation of terms

No refund for accounts terminated due to policy violations

Cancellation Policy

How to Cancel

You can cancel your Lodgestory subscription at any time:

  • By contacting our support team at support@lodgestory.com
  • Through live chat on our website
  • By calling our support line at +91 92114 64360

Refund Policy

7-Day Money-Back Guarantee

We offer a full 7-day money-back guarantee for all new subscriptions. If you're not completely satisfied within the first 7 days, we'll refund 100% of your payment, no questions asked.

  • The number of days remaining in your billing cycle
  • Your subscription plan level
  • Any applicable discounts or promotions

Non-Refundable Items

The following items are not eligible for refunds:

  • Setup fees (where applicable)
  • Custom development work
  • Third-party service costs
  • Message usage fees beyond your plan limits
  • Accounts terminated for policy violations

Refund Processing Time

Credit Card: 10-15 business days

PayPal: 3-5 business days

Bank Transfer: 7-14 business days

Special Circumstances

Service Interruptions

If our service is unavailable for more than 24 consecutive hours due to our technical issues, you may be eligible for service credits or partial refunds at our discretion.

Data Retention

After cancellation:

  • Your data is retained for 90 days to allow for reactivation
  • You can export your data (if any) during this period
  • After 90 days, data is permanently deleted from our systems
  • Some aggregated, anonymized data may be retained for analytics

Refund Process

Here's how our simple refund process works

1

Submit Request

Contact our support team with your cancellation or refund request

2

Review Process

We review your request and account status within 24 hours

3

Confirmation

Receive confirmation and expected timeline for processing

4

Processing

Refund processed within 15 business days to original payment method

Need Help with Cancellation or Refunds?

Our customer success team is here to help you through the process and answer any questions.

Available 24/7

Still Have Questions?

Our team is here to help with any questions about cancellations, refunds, or account management.