SIP Trunking
A service that connects a business phone system to the PSTN via the internet.
Definition
SIP trunking is a service that provides voice connectivity between a business's PBX or communication platform and the public telephone network (PSTN) over an internet connection, replacing traditional phone lines.
In Depth
SIP trunking reduces telephony costs by eliminating physical phone lines and enabling pay-per-use pricing. It supports dynamic channel allocation, disaster recovery routing, and geographic number portability. Businesses can scale channels up or down instantly.
Lodgestory supports SIP trunking through integration with Tata Tele, enabling businesses to connect their existing phone infrastructure with the omnichannel platform.
Related Terms
IVR (Interactive Voice Response)
An automated phone system that routes callers using voice or keypad input.
PSTN (Public Switched Telephone Network)
The traditional circuit-switched telephone network.
SIP (Session Initiation Protocol)
A signalling protocol for initiating and managing voice and video calls.
See it in action
Learn how Lodgestory implements this concept in the Voice & IVR feature.
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