WhatsApp, Instagram, email and voice in one place. AI agents answer, your team approves, and every call and chat lands in the same thread.
Meta Technology Partner ✦ DoT-compliant voice ✦ Data kept in your region
Kaylee, AI conciergeReplyingRiya, Front deskReviewingAnswered 5 guestsDoneKaylee asksNeeds your OKRefund ₹8,400 for one cancelled night?
“I had to cancel Saturday. Can I get that night back?”
Kaylee answered · EnglishBooked · ₹38,500The most guest-obsessed brands trust Lodgestory to power 50M+ conversations a year
BBingo Hotels
Watch Kaylee take a guest from first message to confirmed answer. She asks your team when a decision needs a person, and phones them when nobody is online.
RS
Kaylee is handling this chatAn AI agent is only as good as what it knows. Kaylee reads the chat history, past calls, the booking and your policies before she replies, so guests never repeat themselves.
Explore AI agents
Kaylee · readyCan we bring our dog on Friday?
Sofia · 09:40Story reply · “that pool 😍”
Invoice #4821 sent · opened
“Kaylee sorted our transfer at 2 am.”
KayleeWhatsApp · replied in 4 sYes, Sofia. Dogs are welcome at Villa Azure. I’ve added a pet bed and kept your usual sea-view room for Friday.
Kaylee handles the routine. Your people take the calls, close the leads, launch the campaigns and keep guests happy, all from the same workspace.
Kaylee hands over the moment a guest asks for a person. Your team picks up in the same thread, calls on WhatsApp in one tap, and supervisors can listen in or whisper.
Leads from Meta ads, your website and WhatsApp land on one board, scored and routed. The dialer works the queue and every outcome moves the deal forward.
Pick a segment, pick an approved template, schedule it. Watch delivery, reads and replies come in live, then retarget everyone who didn’t open.
List rooms, add-ons and products once. Share them in any conversation, take payment with a Razorpay link and watch stock update by itself.
Send CSAT, NPS or effort surveys the moment a chat closes. Low scores open a ticket for a manager, and Ask AI explains what changed.
KayleeAI conciergeRiya SharmaGroups deskNo calls yet
Riya, Groups deskJoined
Dev is listening
Calling Arjun MehtaProgressive dialer · 0:00Acme HotelsDiwali nights at Villa Azure, Sofia. 20% off three nights or more, breakfast and the pool lights on us.
Acme HotelsAcme HotelsYour 1 pm late check-out is confirmed. Enjoy the rest of your stay!10:14
Chat resolved · survey sent
Thanks for staying with us, Emma! How did Riya do today?
Riya was brilliant. The late check-out made our trip!
Ask AISix late check-out requests were refused on Sunday. Riya’s team now offers 1 pm whenever rooms allow.
2★ from Karan MehraTicket #42 opened for the duty managerLodgestory unifies every channel, every call and every customer record into one AI-ready foundation, so you can automate at enterprise scale without losing the human touch.
Explore the platformKaylee resolves bookings, refunds and requests on her own, and brings your team in with one tap when a decision needs a person.
Learn moreRun thousands of agents across hundreds of properties on one secure platform that grows with every season and every new market.
Learn moreConnect your PMS, CRM and payments with pre-built integrations, open APIs, signed webhooks and an MCP connector for AI assistants.
Learn moreBooking history, preferences and every past conversation sit behind each thread, so answers are specific to your business from the first message.
Learn moreDeliver the fast, personal and exceptional service your customers expect, on every channel they choose.
Meet demand for instant, personal service at any hour on any channel, with an AI workforce that asks your team before it decides anything that matters.
ExploreWhatsApp, Instagram, Messenger, email, web chat, push and voice in one inbox, with one customer record behind every thread.
ExploreBuild automation that drives real results, informed by your best outcomes and your highest-performing people.
ExploreAI replies, summaries and translations inside the thread, so every agent works like your best agent.
ExploreRoute every call and message to the right team with IVR Studio, queues and skills, and escalate to a phone call automatically when a chat stalls.
ExploreCarrier-grade voice, in-region data residency and language-aware AI, so a group in Mumbai and a resort in Bali run on the same platform.
ExploreKaylee · suggested replyGood morning Elena! Yes, breakfast for the whole family is included, and the airport transfer is complimentary for stays of three nights or more. Shall I book the Friday pickup for four?Riya S.AvailableDev S.On a callMaya N.AvailableOne AI foundation powers every product, so you can act on what matters now, scale at your pace and see results faster.
Give customers fast, personal answers at any hour, on every voice and digital channel, with AI agents that know your business.
Explore
Customers shouldn’t have to start over. Every conversation stays connected and personal, whichever channel it moves to.
ExploreGive your team live context and coaching tools, so they work faster, feel supported and deliver a better experience every time.
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Connect Lodgestory to Claude, ChatGPT or any MCP client and run campaigns, chats, calls and reports in plain words. It signs in with your Lodgestory account and only does what your role allows.
api.lodgestory.com/mcpDone. The Diwali offer reached 12,102 guests. 418 replied asking to book, and they’re already in Riya’s inbox with the offer attached.
One REST API for WhatsApp, Instagram, email, push and voice, and signed webhooks for 40 events. There’s no SDK to install.
Acme HotelsContacts, segments, campaigns, messages, templates, calls and reports, with token auth and idempotency keys.
40 events from messages to leads, signed with HMAC-SHA256, retried for you and replayable for 30 days.
Let Claude, ChatGPT or any MCP client act on your workspace, limited to the signed-in user’s role.
Send push to your own iOS and Android apps with your own APNs and FCM keys, with delivery and open tracking.
Send a client a one-time link and their WhatsApp number lands in your workspace, with no markup on Meta’s fees.
Register an endpoint once and let AI agents, bot journeys and IVR flows call it in the middle of a conversation.
Lodgestory is the only platform that brings messaging, calling and AI agents together on a single, unified foundation, built for enterprise hospitality and consumer brands that answer millions of guests a year.
Download the platform overviewCustomer stories
BBingo HotelsDiscover the latest strategies, reports and interactive tools from Lodgestory to help you drive impact across your contact centre, from AI adoption to operational excellence.
