WhatsApp, Instagram, email, SMS, voice, and web chat land in one thread per customer — so anyone on the team can pick up where the last person left off.
Consolidate every customer conversation into a single workspace. Your team sees the full context regardless of which channel the customer prefers, enabling faster resolution and more personalized service.
Works with the tools hospitality runs on
Omnichannel Platform
Connect every channel your customers use — and the CRM, payments, and tools your team already runs, from HubSpot to Razorpay.
Official Meta Cloud API with templates, catalogs, and payment integrations.
Respond to DMs, story replies, and comments in one unified thread.
Automated responses, lead capture, and seamless agent handoff.
SMTP/IMAP sync with thread conversations alongside messages.
Two-way SMS with bulk broadcasts and delivery tracking.
Click-to-call, call logging, IVR with major telephony providers.
Embeddable chat bubble for any website — visitors land in the same inbox as WhatsApp and Instagram.
7+ channels connected • 50+ native integrations
Seamlessly connect with your favorite tools
Inbox, bot builder, AI agents, ticketing, analytics, broadcasts, and bookings — the tools your team already jumps between, on one platform.
One REST API for every channel — WhatsApp, voice, SMS, email — plus webhooks and an MCP server. No SDK required: if you can call fetch, you can ship.
One endpoint for WhatsApp, Instagram, SMS, and email.
Research a topic, draft an SEO blog, refine it in chat, and turn it into a narrated video — without hiring a writer, editor, or designer.
Guest satisfaction is the cornerstone of any
successful hospitality business. From personalized
check-in experiences to thoughtful amenities,
every touchpoint matters for your guests...
The same building blocks reshape to how your customers actually reach you — guest messaging, masked delivery calls, appointment reminders, and more.
“Lodgestory reduced our response time by 80% and helped us scale our customer support effortlessly.”
Operations Head
ELIVAAS · Hospitality
Your customers' conversations and call data are encrypted in transit and at rest, stored in your region, and governed by role-based access — so you can scale without compromising trust.
Start free, scale as you grow. No hidden fees.
Join 500+ teams running support, sales, and voice on Lodgestory — start free, no credit card.