Unified Inbox
Every conversation, one inbox
Stop switching between tabs. Manage WhatsApp, Instagram, Email, SMS, and Voice conversations from a single, powerful inbox built for team collaboration.
Multi-Channel Messaging
Receive and respond to messages from WhatsApp, Instagram, Facebook Messenger, Email, SMS, and Voice — all from one screen.
Team Routing & Assignment
Automatically assign conversations to the right agent or team based on topic, language, channel, or workload.
Seamless Chat Transfer
Transfer conversations between agents or departments with full context preserved, ensuring customers never repeat themselves.
Real-Time Notifications
Get instant alerts for new messages, SLA breaches, and priority conversations so nothing falls through the cracks.
Key Benefits
- Reduce response time by up to 60%
- Single view for all customer channels
- Full conversation history and context
- Canned responses for faster replies
- Internal notes and team collaboration
- Custom tags and conversation labels
Ready to get started?
Join thousands of businesses delivering exceptional customer experiences with Lodgestory.