Every call answered, in a voice you choose.
Cloud numbers, smart IVR, AI voice agents, recording, and outbound campaigns — one voice platform, unified with your inbox so every call lands on the customer's timeline.
Aanya Sharma
Incoming call · ringing…
Aria · AI Voice Agent
English · natural voice
Picking up automatically…
Everything your phone line needs.In one place, on one timeline.
Inbound and outbound, human and AI, browser and mobile — one system that replaces the patchwork of IVR vendors, dialers and call-center tools, right inside your CRM.
AI Voice Agents
Natural-voice agents that answer, look things up mid-call, and hand off to a human with the full transcript.
Smart routing & queues
Longest-idle, round-robin, ring-all or top-down — with sticky agent for repeat callers.
Voice menus (IVR)
Multi-level menus, business-hours gating, TTS or audio prompts.
Softphone + Follow-Me
Answer in the browser; ring your mobile in parallel.
Outbound campaigns
Bulk dial and AI-voiced broadcasts to 200k contacts — paced, retried and DNC-safe.
Recording & transcription
Auto-recorded and transcribed with speaker labels, plus voicemail.
Masked Connect
Connect both sides with their numbers hidden.
Click-to-call
Dial any contact with the caller ID you pick.
Live call controls
Monitor, whisper, barge or transfer in real time.
Cloud numbers
Provision DIDs or bring your own carrier.
Call analytics
Live dashboards, dispositions and full logs.
Unified with your inbox
Every call lands on one customer timeline, right beside their chats and tickets.
An agent that answers in a voice you choose.
Pick a natural voice in any language, ground it in your own knowledge, and let it handle calls end-to-end — then hand off cleanly when a human is needed.
- Natural multilingual voices — preview before you publish
- Grounded in your handbooks, FAQs and rate sheets
- Runs tools mid-call: availability, bookings, payment links, tickets
- Escalates to a human on intent — with the full transcript
Aria
English · Hindi · natural voice
“Of course — let me check that for you.”
Knowledge
Tools
Send every call to the right person, fast.
Build self-serve voice menus and distribute calls with the strategy that fits your team — and reconnect repeat callers to whoever they spoke to last.
- Voice menus route to agents, departments, sub-menus or voicemail
- Longest-idle, round-robin, ring-all or top-down distribution
- Sticky agent reconnects returning callers automatically
- Business-hours and holiday rules switch the path on their own
Voice menu
Queue · round-robin
Your team takes calls anywhere — no hardware.
Agents answer in the browser with one click. When they step away, Follow-Me rings their mobile in parallel so calls never go to waste.
- Browser softphone — auto-registered, zero setup
- Follow-Me parallel-rings personal phones; first to answer wins
- Click-to-call any contact with the caller ID you pick
- Supervisors monitor, whisper, barge or transfer live
Sarah M.
connected · 0:42
Follow-Me
ringing your mobile…
Recorded, transcribed, and on one timeline.
Connected calls are recorded and transcribed by default and saved to the customer's timeline next to their chats and tickets — with voicemail for everything you miss.
- Automatic recording — playback seconds after hangup
- Speaker-labelled transcripts, searchable across every call
- Voicemail boxes with custom greetings and a pocket-dial guard
- Stored in-region (India & US) with multi-region failover
- Pull any transcript via the API or call webhooks
Inbound call
Today · 3:18
Guest: Can I extend my stay to Sunday?
Agent: Absolutely — you're all set through Sunday.
Reach hundreds of thousands, in your own voice.
Run a bulk dialer that bridges answered calls to your team, or broadcast a personalized AI-voiced message — no agents required.
- Customer-first or agent-first dialing modes
- AI-voiced broadcasts personalized with {name}, pre-rendered for zero dead air
- Pace 1–20 calls/sec, retry with backoff, honor do-not-call
- Live dispositions, pacing and abandonment in one dashboard
Private calls between customer and staff.
Connect each caller to exactly the right person with both numbers hidden — the privacy layer behind delivery, logistics and marketplace operations.
- Two-way number masking — neither side sees a real number
- Map each customer to an agent's follow-me number + order code
- Unrecognized caller? An order code routes them correctly
- Sync mappings by dashboard, CSV or partner API
Customer
sees business no.
both numbers hidden
Ravi (agent)
sees business no.
One voice platform. Every industry.
From a hotel front desk to a last-mile delivery network, the same building blocks reshape to fit how your customers actually call.
Hospitality
Run the front desk around the clock.
An AI voice agent picks up when your team can't, answers from your property handbook, and only rings staff for the calls that need a human.
Also powering retail & e-commerce, real estate, education, and BPOs.
Bring your own carrier. Keep your stack.
Run on Lodgestory's first-party voice or bring your existing telephony contract — then connect calls to the rest of your CRM, automations and tools.
Carriers
Unified inbox
Calls sit beside WhatsApp, email and chat on one timeline.
AI Agents
Voice agents share knowledge & tools with your chat AI.
Bot Journeys
Trigger flows and follow-ups from call outcomes.
Analytics & reports
Call logs, dispositions and dashboards, exportable.
REST API & webhooks
Place calls, broadcast and sync events programmatically.
MCP for AI assistants
Let Claude or ChatGPT place calls in your workspace.
Place a call in a few lines.
Every voice action is a REST endpoint — ring an agent, broadcast with an AI voice, pull recordings. Subscribe to call webhooks, or let an AI assistant drive it over MCP.
Verified against the live Voice API · full reference →