SOLUTION
Exceptional guest experiences, automated
From booking confirmation to post-stay review, manage every guest touchpoint on WhatsApp with automation that feels personal.
Built for hospitality teams
WhatsApp Guest Messaging
Send booking confirmations, check-in instructions, and concierge updates directly on WhatsApp. Guests respond in the channel they already use.
Automated Booking Flows
No-code bots handle reservation queries, date changes, cancellation requests, and payment confirmations without agent intervention.
Review Management
Monitor Google Reviews in real time, respond from your inbox, and trigger post-stay CSAT surveys to capture feedback before it goes public.
Upsell Campaigns
Send targeted WhatsApp broadcasts for spa packages, room upgrades, and dining offers based on booking dates and guest segments.
Why hospitality brands choose Lodgestory
Reduce front-desk call volume by up to 60%
Automate check-in and check-out instructions via WhatsApp
Handle reservation changes with self-service bots
Send post-stay CSAT surveys automatically
Monitor and respond to Google Reviews in one inbox
Broadcast seasonal offers and upsell packages
Multi-language support for international guests
Integrate with PMS and booking engines
Ready to elevate your guest experience?
Join hospitality brands already using Lodgestory to automate guest communication.