Message Template Gallery
Pre-built, customisable message templates for every stage of the customer journey. Get started in minutes, not hours.
WhatsApp Message Templates
25+ ready-to-use WhatsApp Business API message templates for marketing, utility, authentication, and OTP. Copy, customise, and deploy.
View templatesIVR Script Examples
10+ IVR scripts by industry with sample dialogue, routing logic, and best practices. Copy, configure, and go live.
View templatesSLA Policy Template
P1–P4 priority matrix with response targets, resolution targets, and escalation rules. Copy, configure, and enforce SLAs from day one.
View templatesBot Flow Templates
8 ready-to-use chatbot flows for FAQ handling, order tracking, appointment booking, returns, lead qualification, and more.
View templatesDLT Registration Checklist
Complete DLT registration checklist for SMS in India. Entity registration, sender ID approval, template submission, and consent management.
View templatesWhatsApp Onboarding Sequence
7-day WhatsApp onboarding message sequence for SaaS, e-commerce, and service businesses. Copy, customise, and automate in Lodgestory.
View templatesCSAT Survey Templates
12 survey templates — CSAT, NPS, and CES with branching logic, follow-up triggers, and multi-channel deployment.
View templatesEmail Drip Campaign Templates
6 email drip campaign sequences — onboarding, re-engagement, upsell, cart recovery, and feedback. Copy, customise, and deploy.
View templatesEscalation Workflow Template
L1–L3 escalation matrix with triggers, notification rules, SLA breach actions, and role definitions. Configure and enforce from day one.
View templatesMulti-Channel Routing Playbook
5 routing strategies with configuration examples — round-robin, skill-based, priority, load-balanced, and geo-based routing.
View templatesWhatsApp Opt-In Guide
8 proven opt-in collection methods — website widget, checkout flow, QR code, SMS keyword, email CTA, and more. Stay compliant while growing your audience.
View templatesVoice Call Quality Scorecard
20-criteria weighted scorecard for evaluating agent call quality, compliance, and customer experience. Copy, customise, and start scoring.
View templatesStart using templates today
All templates are included in every Lodgestory plan. Customise and send in minutes.