CSAT
Know how your customers feel
Automatically measure customer satisfaction after every interaction. Track scores by agent, team, and channel to continuously improve your support quality.
One-Tap Ratings
Customers rate their experience with a single tap — stars, thumbs, or emoji scales. Minimal friction for maximum response rates.
Automatic Triggers
Send CSAT surveys automatically when conversations close, tickets resolve, or after specific bot journey completions.
Agent Scoring
Track individual agent CSAT scores over time. Identify top performers and agents who may need additional coaching.
Trend Dashboard
Monitor satisfaction trends daily, weekly, or monthly. Compare CSAT across teams, channels, and time periods.
Key Benefits
- High response rates with in-chat surveys
- Automatic post-conversation triggers
- Per-agent and per-team scoring
- Real-time CSAT dashboard
- Follow-up on low scores
- Benchmark against industry standards
Ready to get started?
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