Surveys
Measure what matters to customers
Collect feedback directly in the channels your customers use. Send CSAT, NPS, and custom surveys automatically and analyze responses in real-time.
CSAT Surveys
Send customer satisfaction surveys after conversations or ticket resolutions. Track CSAT scores per agent and team.
Advanced Survey Builder
Create multi-question surveys with various question types: rating scales, multiple choice, open text, and NPS.
Response Analytics
Visualize survey results with charts and dashboards. Filter by team, agent, channel, or time period.
Trigger Configuration
Automatically send surveys based on events: conversation closed, ticket resolved, purchase completed, or custom triggers.
Key Benefits
- In-channel survey delivery
- Automatic trigger-based surveys
- Real-time response tracking
- Agent and team scoring
- Trend analysis over time
- Export survey data for analysis
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