Glossary

WebRTC

A browser technology enabling real-time voice and video without plugins.

Definition

WebRTC (Web Real-Time Communication) is an open-source technology that enables real-time voice, video, and data communication directly in web browsers and mobile apps without requiring plugins or additional software.

In Depth

WebRTC uses peer-to-peer connections with STUN/TURN servers for NAT traversal. It supports adaptive bitrate, echo cancellation, noise suppression, and encryption by default. Use cases include browser-based softphones, video calls, and screen sharing.

Lodgestory leverages WebRTC for browser-based calling, enabling agents to make and receive calls directly from the unified inbox without additional software.

Related Terms

Click-to-Call

A button that initiates a phone call directly from a website or app.

PSTN (Public Switched Telephone Network)

The traditional circuit-switched telephone network.

SIP (Session Initiation Protocol)

A signalling protocol for initiating and managing voice and video calls.

See it in action

Learn how Lodgestory implements this concept in the Voice & IVR feature.

Explore Voice & IVR

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