Frequently Asked Questions

Everything you need to know about our product.

Last updated: January 1, 2025Effective: January 1, 2025

FAQ Overview

Here’s a quick summary of the key points about using Lodgestory.

Getting Started

Sign up easily and get step-by-step onboarding to help you launch quickly with Lodgestory.

Integrations

Connect Lodgestory with platforms like WhatsApp, Facebook, Shopify, and more to grow your reach.

Customer Support

Access dedicated support via email, chat, and phone, plus a knowledge base and video tutorials.

Frequently Asked Questions

How do I get started with Lodgestory?

You can sign up directly on our website. Once registered, you’ll receive onboarding support and a step-by-step guide to help you get started.

What channels does Lodgestory support besides WhatsApp?

In addition to WhatsApp, Lodgestory supports integration with platforms like Facebook, Instagram, Shopify, Hubspot, Zoho, Google Sheets, and more.

Can I use Lodgestory without technical knowledge?

Absolutely. Lodgestory is designed to be user-friendly, with no coding or technical expertise required. Our support team is always here to assist.

Does Lodgestory support automation?

Yes, you can automate workflows, set up triggers, and manage customer conversations more efficiently using our built-in automation tools.

Is Lodgestory suitable for small businesses?

Yes, Lodgestory is built for businesses of all sizes — from solo entrepreneurs to large enterprises — with flexible pricing plans to match your needs.

What kind of support do you offer?

We offer email, chat, and phone support. You’ll also have access to a knowledge base, video tutorials, and dedicated onboarding assistance for premium plans.

Can I manage multiple properties or teams?

Yes. Lodgestory allows you to manage multiple properties, teams, or business units from a single dashboard.

Do you offer refunds?

Yes, we offer a 7-day money-back guarantee on all new subscriptions — no questions asked.

Which tools can I integrate with?

You can integrate Lodgestory with a wide range of internal and external tools. For a comprehensive list, please contact us at [email protected].

Is my customer data secure?

Absolutely. We implement enterprise-grade security protocols and follow industry best practices to keep your data protected at all times.

Can I add more agents to my existing plan?

Yes, you can easily add more agents to your current plan at a nominal cost. If you’re scaling up, you can also upgrade to a higher plan for additional features and users.

Can I request to delete my data?

Yes. We retain account data for up to 90 days post-deactivation to support reactivation requests. You may request permanent deletion anytime by emailing us at [email protected].

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