SOLUTION

Marketplace messaging that scales with your platform

Manage buyer-seller communication, automate order notifications, and resolve disputes at scale with a unified messaging platform.

Built for marketplace platforms

Route buyer queries to the right seller or support agent automatically. Keep all marketplace conversations threaded and searchable in one inbox.

Send order confirmations, shipping updates, and delivery alerts to buyers via WhatsApp and SMS with personalised templates.

Automate refund requests, return flows, and escalation paths with no-code bots. Resolve disputes faster without manual agent intervention.

Broadcast policy updates, onboarding instructions, and performance reports to vendors. Manage vendor queries in a dedicated inbox queue.

Route buyer messages to the correct seller or team automatically

Automate order status updates via WhatsApp and SMS

Resolve disputes with self-service refund and return bots

Onboard vendors with automated WhatsApp flows

Broadcast marketplace policy changes to all vendors

Track buyer satisfaction with post-purchase CSAT surveys

Integrate with marketplace backends and payment gateways

Scale to millions of conversations without per-seat pricing

Handle millions of buyer-seller conversations with automation built for marketplace scale.