Ticketing
Never lose track of a customer issue
A powerful ticketing system that turns conversations into trackable issues with customizable pipelines, SLA management, and CRM integration.
Customizable Pipelines
Create ticket pipelines that match your workflow. Define stages, automation rules, and escalation paths for each pipeline.
CRM Sync
Sync tickets with your CRM to maintain a complete customer record. Link conversations, contacts, and deals automatically.
Social Monitoring
Automatically create tickets from social media mentions, comments, and reviews. Never miss customer feedback.
SLA Management
Set response and resolution time targets. Get alerts before SLA breaches and track compliance across your team.
Key Benefits
- Custom pipelines per team
- Automatic ticket creation from chats
- SLA tracking and alerts
- Merge duplicate tickets
- Priority and severity levels
- Full audit trail per ticket
Ready to get started?
Join thousands of businesses delivering exceptional customer experiences with Lodgestory.