IVR Script Examples
10+ IVR scripts by industry with sample dialogue, routing logic, and best practices. Copy, configure, and go live.
Included Templates
General Support IVR
Welcome to [Company Name]. For billing, press 1. For technical support, press 2. For order status, press 3. To speak with an agent, press 0. To repeat this menu, press 9.
After-Hours IVR
Thank you for calling [Company Name]. Our office hours are Monday to Friday, 9 AM to 6 PM. Please leave a message after the tone and we'll return your call on the next business day. To send a WhatsApp message instead, press 1.
Queue Hold Message
All agents are currently busy. Your estimated wait time is [X] minutes. You are [Y] in the queue. Press 1 to receive a callback when an agent is available. Press 2 to continue holding.
Sales Inquiry IVR
Welcome to [Company Name] sales. For pricing and plans, press 1. For a product demo, press 2. For partnership inquiries, press 3. For all other queries, press 0.
Lead Qualification IVR
Thank you for your interest in [Product]. To help us serve you better: If your team has fewer than 10 agents, press 1. For 10-50 agents, press 2. For 50+ agents, press 3.
Clinic IVR
Welcome to [Clinic Name]. For appointments, press 1. For pharmacy, press 2. For lab results, press 3. For billing, press 4. For emergencies, please hang up and dial [emergency number].
Appointment Confirmation IVR
This is a reminder from [Clinic Name]. You have an appointment on [Date] at [Time] with Dr. [Name]. Press 1 to confirm. Press 2 to reschedule. Press 3 to cancel.
Hotel Front Desk IVR
Welcome to [Hotel Name]. For reservations, press 1. For in-house guest services, press 2. For events and conferences, press 3. For directions, press 4. To speak with the front desk, press 0.
Multi-Property IVR
Welcome to [Brand Name]. For [Location 1], press 1. For [Location 2], press 2. For [Location 3], press 3. For corporate inquiries, press 4.
Delivery Tracking IVR
Welcome to [Company Name] delivery tracking. Enter your 10-digit tracking number followed by the hash key. For customer support, press 0. To track via WhatsApp, press 1.
Order Support IVR
Welcome to [Store Name]. For order status, press 1. For returns and refunds, press 2. For product questions, press 3. To speak with an agent, press 0.
How to Use
- 1
Choose a Script
Select the IVR script that matches your industry and use case from the examples above.
- 2
Customise the Dialogue
Replace [Company Name], [Clinic Name], etc. with your business details. Adjust menu options as needed.
- 3
Build in Lodgestory
Go to Settings > Voice & IVR > IVR Builder. Create a new flow and enter your script as audio prompts.
- 4
Configure Routing
Map each key press to a team, queue, or action. Set up business hours, holiday rules, and overflow routing.
- 5
Record or Generate Audio
Record the prompts in your own voice or use Lodgestory's text-to-speech to generate audio files.
Tips for Best Results
- Keep the main menu to 4-5 options maximum — callers forget longer menus
- Always offer 'press 0 for an agent' as an escape hatch
- Place the most popular option first (e.g., order status for e-commerce)
- Keep each prompt under 30 seconds to avoid caller drop-off
- Offer a WhatsApp fallback option to deflect calls to messaging
- Test the IVR by calling yourself before going live
Frequently Asked Questions
How do I set up IVR in Lodgestory?
Can I use text-to-speech for IVR prompts?
How many IVR levels can I create?
Can the IVR change based on business hours?
Which telephony providers are supported?
Start using these templates today
Included in every Lodgestory plan. Customise and send in minutes.