WhatsApp Message Templates
25+ ready-to-use WhatsApp Business API message templates for marketing, utility, authentication, and OTP. Copy, customise, and deploy.
Included Templates
Product Launch Announcement
Hi {{1}}, exciting news! We just launched {{2}}. Check it out and get {{3}}% off for a limited time. [Shop Now]
Seasonal Sale
Hi {{1}}, our {{2}} sale is live! Save up to {{3}}% on everything. Offer ends {{4}}. [Browse Deals]
Loyalty Reward
Hi {{1}}, you've earned {{2}} reward points! Redeem them now for exclusive discounts. [Redeem Now]
Event Invitation
Hi {{1}}, you're invited to {{2}} on {{3}}. Reserve your spot today — limited seats available. [Register]
Re-Engagement
Hi {{1}}, we miss you! It's been a while since your last visit. Here's {{2}}% off your next order. [Shop Now]
Order Confirmation
Hi {{1}}, your order #{{2}} has been confirmed. Estimated delivery: {{3}}. Track your order here: {{4}}
Shipping Update
Hi {{1}}, your order #{{2}} has been shipped via {{3}}. Tracking number: {{4}}. [Track Order]
Delivery Confirmation
Hi {{1}}, your order #{{2}} has been delivered. We'd love your feedback — rate your experience. [Rate Now]
Appointment Reminder
Hi {{1}}, this is a reminder for your appointment on {{2}} at {{3}}. Reply CONFIRM to confirm or RESCHEDULE to change. [Confirm] [Reschedule]
Payment Confirmation
Hi {{1}}, we've received your payment of {{2}} for invoice #{{3}}. Transaction ID: {{4}}. Thank you!
Subscription Renewal
Hi {{1}}, your {{2}} subscription expires on {{3}}. Renew now to avoid interruption. [Renew Now]
Return Status
Hi {{1}}, your return request for order #{{2}} has been {{3}}. Refund of {{4}} will be processed within {{5}} business days.
Account Update
Hi {{1}}, your account details have been updated successfully. If you didn't make this change, contact us immediately. [Contact Support]
OTP Verification
Your verification code is {{1}}. This code expires in {{2}} minutes. Do not share this code with anyone.
Login Alert
Hi {{1}}, a new login was detected on your account from {{2}} at {{3}}. If this wasn't you, secure your account now. [Secure Account]
Password Reset
Hi {{1}}, use code {{2}} to reset your password. This code expires in {{3}} minutes. If you didn't request this, ignore this message.
Ticket Created
Hi {{1}}, your support ticket #{{2}} has been created. Our team will respond within {{3}} hours. [View Ticket]
Ticket Resolved
Hi {{1}}, your support ticket #{{2}} has been resolved. Please rate your experience. [Rate Support]
CSAT Survey
Hi {{1}}, how was your experience with our support team? Rate us from 1-5. [1] [2] [3] [4] [5]
Escalation Notice
Hi {{1}}, your ticket #{{2}} has been escalated to our senior team. We'll provide an update within {{3}} hours.
Booking Confirmation
Hi {{1}}, your booking for {{2}} on {{3}} is confirmed. Booking ID: {{4}}. [View Booking] [Modify]
Check-In Reminder
Hi {{1}}, your check-in for {{2}} is tomorrow at {{3}}. Here are your check-in instructions: {{4}}. [Get Directions]
Post-Stay Review
Hi {{1}}, thank you for staying at {{2}}! We'd love your feedback. [Leave a Review]
Payment Link
Hi {{1}}, here's your payment link for {{2}} of amount {{3}}. Pay securely online. [Pay Now]
Payment Reminder
Hi {{1}}, your payment of {{2}} for {{3}} is due on {{4}}. Pay now to avoid late fees. [Pay Now]
How to Use
- 1
Go to WhatsApp Templates
Navigate to Settings > Channels > WhatsApp > Message Templates in Lodgestory.
- 2
Create New Template
Click 'New Template' and select the category (Marketing, Utility, or Authentication).
- 3
Copy & Customise
Paste the template content and replace the placeholder variables ({{1}}, {{2}}, etc.) with your dynamic field names.
- 4
Add Buttons
Add quick reply or call-to-action buttons as shown in the template. Configure the button URL or phone number.
- 5
Submit for Approval
Submit the template to Meta for approval. Approval typically takes 1-24 hours.
Tips for Best Results
- Keep marketing templates under 1024 characters for best delivery rates
- Use utility templates for transactional messages — they have higher delivery priority
- Include a clear call-to-action button in every template
- Test templates with a small audience before broadcasting to your full list
- Use the {{1}}, {{2}} format for variables — Lodgestory maps these to contact fields automatically
- Authentication templates require a one-time password (OTP) copy button for best UX
Frequently Asked Questions
How do I get WhatsApp message templates approved?
What are the different template categories?
Can I include images in templates?
What variables can I use?
How many templates can I create?
Start using these templates today
Included in every Lodgestory plan. Customise and send in minutes.