SLA Tracking
Never miss a service commitment
Define SLA policies, track compliance in real-time, and get proactive alerts before breaches occur. Keep your team accountable and customers satisfied.
SLA Policies
Define SLA targets for first response time, reply time, and resolution time. Set different policies per priority, channel, or team.
Breach Alerts
Get notified before SLA breaches occur. Escalation rules automatically reassign conversations when deadlines approach.
Business Hours Calculation
SLA timers respect your business hours and holiday calendars. Paused outside working hours for accurate compliance tracking.
Compliance Reports
Track SLA compliance rates by agent, team, channel, and priority. Identify patterns and improve response processes.
Key Benefits
- Flexible SLA policy definitions
- Pre-breach warning alerts
- Automatic escalation rules
- Business hours aware timers
- Per-team compliance dashboards
- Historical SLA trend analysis
Ready to get started?
Join thousands of businesses delivering exceptional customer experiences with Lodgestory.