Team Routing
Get every message to the right person
Intelligent routing ensures customers reach the best-qualified agent instantly, reducing wait times and improving resolution rates.
Skill-Based Routing
Direct conversations to agents with the right expertise. Match by product knowledge, language, or department automatically.
Round-Robin Assignment
Distribute conversations evenly across your team to balance workload and ensure fair assignment.
Business Hours Routing
Route messages based on team availability and time zones. After-hours messages go to the right fallback queue.
Priority Queues
Escalate VIP customers and urgent issues to senior agents automatically based on custom priority rules.
Key Benefits
- Reduce first-response time
- Balance agent workload automatically
- Route by language or region
- Custom routing rules per channel
- Fallback and overflow handling
- Real-time queue monitoring
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