Pipelines

Workflows that fit your process

Build custom ticket pipelines with defined stages, automation rules, and escalation paths. Every team gets a workflow tailored to how they operate.

Define the stages that match your workflow — from New and In Progress to Waiting and Resolved. Add as many as you need.

Trigger actions when tickets move between stages: send notifications, assign agents, update fields, or call webhooks.

Set required fields per stage, auto-assignment rules, and time-based escalations to keep tickets moving forward.

Create separate pipelines for support, sales, billing, and operations. Each team works with their own optimized workflow.

Key Benefits

Join thousands of businesses delivering exceptional customer experiences with Lodgestory.