Chat Transfer
Smooth handoffs, happy customers
Transfer conversations between agents and departments without losing context. Customers get the help they need without repeating themselves.
One-Click Transfer
Hand off conversations to another agent or department instantly. The receiving agent sees the full conversation history.
Context Preservation
Internal notes, tags, and customer data travel with the conversation so the next agent is fully briefed.
Warm & Cold Transfers
Choose warm transfers with a private briefing or cold transfers for straightforward handoffs between teams.
Transfer History
Track every transfer with timestamps and reasons. Identify bottlenecks and optimize your routing rules over time.
Key Benefits
- Customers never repeat themselves
- Full context travels with the chat
- Internal notes for warm handoffs
- Transfer analytics and reporting
- Department-level transfer rules
- Supervisor monitoring of transfers
Ready to get started?
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