E-Commerce & Payments

Razorpay

Send payment links via WhatsApp and collect payments without leaving the chat. Automated confirmations and receipt delivery included.

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What is the Razorpay integration?

Razorpay is India's leading payment gateway processing $60B+ annually. Lodgestory's Razorpay integration lets you send payment links via WhatsApp and SMS, receive instant payment confirmations, and automate receipt delivery — all within the conversation.

How it works

Lodgestory connects to Razorpay via API and webhooks. Agents or bots can generate Razorpay payment links directly from the inbox. When a customer completes payment, Lodgestory receives a webhook notification and sends automated confirmation messages.

Key Features

In-Chat Payment Links

Generate and send Razorpay payment links directly from the inbox or via chatbot. Customers pay without leaving WhatsApp.

Payment Confirmations

Automated WhatsApp and SMS confirmations when payments are completed. Include amount, transaction ID, and receipt.

Payment Status Tracking

Track payment link status (sent, opened, paid, expired) directly in the conversation sidebar.

Refund Notifications

When refunds are processed in Razorpay, customers receive automated WhatsApp notifications with refund details.

Setup Steps

1
Connect Razorpay
Go to Settings > Integrations > Razorpay. Enter your Razorpay API key and secret to connect.
2
Configure Webhooks
Lodgestory automatically registers webhooks for payment.captured and refund.processed events.
3
Set Up Templates
Configure WhatsApp message templates for payment links, confirmations, and refund notifications.
4
Enable for Agents
Allow agents to generate payment links from the inbox. Set amount limits and approval rules if needed.
5
Test a Payment
Send a test payment link via WhatsApp in Razorpay test mode. Verify confirmation messages are sent.

Use Cases

Service Payments

Send payment links via WhatsApp for service bookings, consultations, or subscription renewals. Customers pay in one tap.

E-Commerce COD to Prepaid

Convert cash-on-delivery orders to prepaid by sending Razorpay payment links via WhatsApp with product details and discount incentives.

Invoice Collection

Automate invoice reminders via WhatsApp with embedded Razorpay payment links. Track which invoices are paid in real-time.

Frequently Asked Questions

Can customers pay directly in WhatsApp?

Customers receive a Razorpay payment link in WhatsApp. Tapping the link opens a Razorpay checkout page where they can pay via UPI, cards, or net banking. Payment confirmation is sent back in the chat.

Which payment methods are supported?

All Razorpay payment methods are supported — UPI, credit/debit cards, net banking, wallets, and EMI options.

Can bots generate payment links?

Yes. Lodgestory chatbots can generate Razorpay payment links as part of a conversation flow — e.g., after order confirmation or service booking.

How are refunds handled?

When a refund is processed in Razorpay, Lodgestory sends an automated WhatsApp notification to the customer with refund amount, transaction ID, and expected timeline.

Is there a transaction fee?

Lodgestory does not charge additional fees for the Razorpay integration. Standard Razorpay transaction fees apply.

Ready to connect Razorpay?

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