Telephony & Voice

Airtel

Airtel IQ cloud telephony integrated with your omnichannel inbox. Virtual numbers, IVR, call routing, and analytics in one platform.

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What is the Airtel integration?

Airtel IQ is Airtel's cloud communication platform offering virtual numbers, IVR, call routing, and SMS services. Lodgestory's Airtel IQ integration unifies voice and messaging channels — agents handle calls alongside WhatsApp and Email from one inbox.

How it works

Lodgestory connects to Airtel IQ via API and SIP integration. Inbound calls to your Airtel virtual numbers are routed through Lodgestory's IVR system. Call data, recordings, and metrics flow into Lodgestory's unified analytics.

Key Features

Virtual Numbers

Provision local, toll-free, and vanity numbers via Airtel IQ. Multiple numbers can route to different teams.

IVR & Call Routing

Multi-level IVR with Airtel's carrier-grade infrastructure. Route calls by team, region, or customer segment.

Click-to-Call

Agents can initiate outbound calls from the inbox with one click. The call connects via Airtel IQ with recording enabled.

SMS via Airtel

Send transactional and promotional SMS through Airtel's DLT-compliant infrastructure.

Setup Steps

  1. 1

    Connect Airtel IQ

    Go to Settings > Integrations > Airtel. Enter your Airtel IQ API credentials and virtual number details.

  2. 2

    Configure Virtual Numbers

    Map your Airtel virtual numbers to Lodgestory teams. Set up regional routing if needed.

  3. 3

    Build IVR Flow

    Create your IVR flow in Lodgestory's visual builder. Configure business hours and holiday rules.

  4. 4

    Enable Click-to-Call

    Turn on click-to-call for agents. Set up call disposition codes and wrap-up time.

  5. 5

    Test & Go Live

    Make test inbound and outbound calls. Verify routing, recording, and analytics data.

Use Cases

Regional Support Lines

Set up region-specific virtual numbers with localised IVR. Callers are routed to agents who speak their language.

Sales Click-to-Call

Sales agents initiate calls from the inbox with one click. Call recordings and notes are attached to the deal for follow-up.

SMS + Voice Combo

Use Airtel IQ for both SMS and voice channels. Send DLT-compliant SMS while managing calls from the same platform.

Frequently Asked Questions

Which Airtel IQ services are supported?
Lodgestory integrates with Airtel IQ for virtual numbers, IVR, call routing, call recording, click-to-call, and SMS services.
Can I use my existing Airtel numbers?
Yes. You can use your existing Airtel virtual numbers with Lodgestory. New numbers can also be provisioned through Airtel IQ.
How does SMS work with Airtel IQ?
Lodgestory sends transactional and promotional SMS through Airtel IQ's DLT-compliant infrastructure. SMS conversations appear alongside other channels in the inbox.
What about call quality?
Airtel IQ runs on Airtel's carrier-grade infrastructure with 99.5%+ uptime. Call quality is monitored in real-time via Lodgestory's analytics.
Is there a setup fee?
Lodgestory does not charge a setup fee for the Airtel IQ integration. Standard Airtel IQ charges apply based on your plan.

Ready to connect Airtel?

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Airtel IQ Cloud Telephony Integration | Lodgestory by Inboxcentral