Telephony & Voice

Tata Tele

Enterprise-grade cloud telephony with Tata Tele Smartflo. IVR, call routing, recording, and SIP trunking — all unified with your messaging channels.

Start Free TrialView Demo

What is the Tata Tele integration?

Tata Tele Smartflo is an enterprise cloud telephony platform offering IVR, call routing, SIP trunking, and call recording. Lodgestory's integration brings voice and messaging together — agents handle WhatsApp, Email, and phone calls from one inbox.

How it works

Lodgestory connects to Tata Tele Smartflo via SIP and API integration. Inbound calls are routed through Lodgestory's IVR system. Agents receive calls in the same inbox alongside WhatsApp and Email conversations. Call recordings and notes are attached to the conversation.

Key Features

Multi-Level IVR

Build multi-level IVR menus (press 1 for sales, 2 for support) with configurable prompts, business hours, and holiday rules.

Smart Call Routing

Route calls based on team, skill, language, or round-robin. VIP callers are routed to dedicated agents.

Call Recording

Record all calls with automatic storage. Recordings are attached to the conversation for quality review and training.

SIP Trunking

Connect your existing PBX via SIP trunking. Keep your numbers and hardware while adding omnichannel capabilities.

Setup Steps

  1. 1

    Connect Tata Tele

    Go to Settings > Integrations > Tata Tele. Enter your Smartflo credentials and virtual number details.

  2. 2

    Configure IVR

    Build your IVR flow in Lodgestory's visual builder. Set business hours, holiday greetings, and routing rules.

  3. 3

    Set Up Routing

    Configure call routing to teams or agents. Set up round-robin, skill-based, or priority-based routing.

  4. 4

    Enable Recording

    Turn on call recording and configure retention policies. Set up quality scoring if needed.

  5. 5

    Test & Go Live

    Make test calls to your virtual number. Verify IVR prompts, routing, and recording work correctly.

Use Cases

Customer Support Hotline

Set up a multi-level IVR for your support line. Callers are routed to the right department. Agents see the caller's WhatsApp and Email history.

Sales Call Tracking

Track inbound sales calls with recording and call disposition. Link calls to CRM deals and measure conversion rates.

Multi-Branch Routing

Route calls to different branches based on caller location or IVR selection. Each branch has its own queue and SLA.

Frequently Asked Questions

Which Tata Tele services are supported?
Lodgestory integrates with Tata Tele Smartflo for cloud telephony, IVR, call routing, and call recording. SIP trunking is supported for connecting existing PBX systems.
Can I keep my existing phone numbers?
Yes. You can port your existing numbers to Tata Tele or use SIP trunking to keep your current PBX while adding Lodgestory's omnichannel capabilities.
How does call routing work with other channels?
Calls are handled in the same inbox as WhatsApp, Email, and SMS. Agents can see the caller's complete conversation history across all channels.
Is call recording included?
Yes. Call recording is available with the Tata Tele integration. Recordings are stored securely and attached to conversation records.
What about call quality?
Tata Tele Smartflo provides carrier-grade call quality with 99.5% uptime SLA. Lodgestory adds call quality monitoring and agent scoring.

Ready to connect Tata Tele?

Get started in minutes. No credit card required.

Start Free TrialView Demo
Tata Tele Cloud Telephony Integration | Lodgestory by Inboxcentral